§3 ch2: Procedures to Open or Reopen a Family for Services
2.4 Case Assignment
The supervisor shall assign "Preponderance of Evidence" or "Unsubstantiated - Preventive Services Indicated" cases within one (1) working day of the CA/N investigation conclusion or receipt of the case from the CA/N Investigation Unit/worker.
Other preventive services and court involved cases will be assigned in a timely manner and according to the supervisor’s discretion, not to exceed five (5) working days from receiving the case, based upon existing risk factors and the overall urgency of the family’s situation.
The supervisor shall review the CPS-1. If case referral was due to a CA/N investigation/family assessment, arrangements shall be made to conduct an initial face-to-face interview with the family in their home based on the following SDM risk levels:
- High Risk - within one (1) working day;
- Moderate Risk - within five (5) working days; and
- Low Risk - within ten (10) working days.
If the case referral was not due to a CA/N investigation/family assessment, the supervisory appraisal of the potential risk to the children and overall family situation will determine when treatment follow-up contact by the Children’s Service Worker is needed. The Should Not Exceed Ten (10) Working Days From Case Assignment.